Bribhu Hallmarking Receptionist Jobs in Patna

Receptionist

Company : Bribhu hallmarking

Category : Receptionist

A receptionist is often the first point of contact for visitors and callers to a business or organization. The role involves a combination of administrative and customer service tasks. Below is a general receptionist job description:

Receptionist Job Description:

Responsibilities:

1. Front Desk Operations:

   • Greet visitors, clients, and employees in a professional and friendly manner.
   • Manage and direct incoming calls, emails, and inquiries to the appropriate personnel.

2. Visitor Assistance:

   • Assist visitors with sign-in procedures, issue visitor badges, and notify relevant staff of visitor arrivals.
   • Provide information about the organization, its services, and facilities to visitors.

3. Appointment Scheduling:

   • Schedule appointments and meetings, and manage conference room reservations.
   • Notify staff members of scheduled appointments and meetings.

4. Administrative Support:

   • Perform basic administrative tasks such as photocopying, filing, faxing, and data entry.
   • Sort and distribute incoming mail and packages.

5. Telephone Etiquette:

   • Answer and transfer phone calls professionally and promptly.
   • Take and relay messages accurately.

6. Customer Service:

   • Provide excellent customer service to clients, visitors, and staff.
   • Address inquiries and resolve or redirect issues to the appropriate department.

7. Office Maintenance:

   • Ensure the reception area is clean, organized, and presentable.
   • Monitor and order office supplies for the reception area.

8. Security and Access Control:

   • Monitor and control access to the premises by verifying identification and issuing visitor passes.
   • Collaborate with security personnel to maintain a secure environment.

9. Coordinate Services:

   • Coordinate services such as transportation, catering, and facility maintenance as needed.
   • Notify relevant parties of any facility-related issues.

10. Record-Keeping:

    • Maintain accurate and up-to-date records of visitor logs, appointments, and other relevant information.
    • Update contact lists and directories.

Qualifications:

1. Communication Skills:

   • Strong verbal and written communication skills.
   • Ability to communicate effectively with a diverse range of people.

2. Customer Service Orientation:

   • Friendly and approachable demeanor with a focus on providing excellent customer service.

3. Organizational Skills:

   • Excellent organizational and multitasking abilities.
   • Ability to manage a busy reception area efficiently.

4. Computer Skills:

   • Proficiency in basic computer applications (e.g., Microsoft Office suite).
   • Familiarity with office equipment such as multi-line phone systems.

5. Professionalism:

   • Maintain a professional appearance and behavior at all times.

6. Problem-Solving:

   • Ability to handle unexpected situations and resolve issues calmly and efficiently.

7. Adaptability:

   • Flexibility to adapt to changing tasks and priorities.

8. Confidentiality:

   • Maintain confidentiality of sensitive information.

9. Previous Experience:

   • Previous experience in a receptionist or customer service role may be preferred.