Receptionist
Company : Dr. rajeev homeopathic clinic
Category : Receptionist
As a Receptionist, you will serve as the first point of contact for visitors and callers to the organization. Your role involves managing the front desk, handling inquiries, and providing administrative support to ensure a welcoming and organized environment.
Key Responsibilities:
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Front Desk Management:
- Greet and welcome visitors in a friendly and professional manner.
- Manage the reception area, ensuring it is tidy, organized, and represents a positive image.
- Maintain a log of visitors and ensure they sign in and out as necessary.
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Phone Handling:
- Answer and direct phone calls promptly, efficiently, and courteously.
- Take and relay messages accurately.
- Provide information to callers and direct calls to appropriate staff members.
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Visitor Assistance:
- Provide information to visitors regarding the organization, its services, and personnel.
- Direct visitors to the appropriate person or department.
- Issue visitor badges and ensure security protocols are followed.
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Administrative Support:
- Assist with various administrative tasks, including sorting and distributing mail, managing appointments, and maintaining office supplies.
- Coordinate and schedule meetings, conferences, and appointments as needed.
- Support other departments with clerical tasks as required.
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Communication:
- Effectively communicate with staff, visitors, and external contacts.
- Notify relevant personnel of visitor arrivals or important messages promptly.
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Problem Resolution:
- Address and resolve routine administrative issues independently.
- Redirect complex issues or inquiries to the appropriate department or personnel.
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Technology Proficiency:
- Use office equipment such as phones, photocopiers, and computers proficiently.
- Be familiar with basic software applications for tasks like email and scheduling.
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Security Measures:
- Monitor and control access to the premises.
- Enforce security and safety protocols, including managing sign-in sheets and issuing access cards.
Qualifications:
- High school diploma or equivalent (additional education or certification may be preferred).
- Previous experience as a receptionist or in a customer service role is advantageous.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professional appearance and demeanor.
Key Competencies:
- Customer service orientation.
- Adaptability and ability to handle a variety of tasks.
- Polite and courteous demeanor.
- Attention to detail and accuracy.
- Ability to maintain confidentiality and handle sensitive information.
