Sanjay kumar
Company : Shri satyam enterprises
Category : Receptionist
The receptionist is responsible for providing a positive and professional first impression of the organization to visitors, clients, and callers. They manage the front desk, handle inquiries, and provide administrative support.
Key Responsibilities:
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Front Desk Management:
- Greet and welcome visitors in a courteous and professional manner.
- Direct visitors to the appropriate person or department.
- Answer and screen phone calls, taking messages and transferring calls as needed.
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Customer Service:
- Provide excellent customer service to visitors, clients, and staff.
- Assist with inquiries and provide information about the organization.
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Administrative Support:
- Perform basic clerical tasks such as photocopying, faxing, filing, and data entry.
- Manage and maintain the reception area, ensuring cleanliness and organization.
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Communication:
- Relay messages to staff members in a timely manner.
- Handle incoming and outgoing mail and packages.
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Scheduling:
- Schedule appointments and meetings as requested.
- Maintain and update calendars.
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Security:
- Monitor and control access to the premises.
- Issue visitor badges as needed.
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Technology:
- Proficiently use office equipment, including phones, copiers, and computers.
- Use software applications for tasks such as email, word processing, and spreadsheet management.
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Problem Resolution:
- Address and resolve inquiries or issues promptly.
- Escalate complex issues to the appropriate personnel.
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Team Collaboration:
- Collaborate with other administrative staff to ensure smooth office operations.
Qualifications and Skills:
- High school diploma or equivalent.
- Previous experience in a similar role is a plus.
- Excellent verbal and written communication skills.
- Professional appearance and demeanor.
- Strong organizational and multitasking abilities.
- Proficient in using office equipment and basic computer applications.
