Fundamental Tutorial Counsellor Jobs in Patna

Receptionist cum counsellor

Company : Fundamental tutorial

Category : Counsellor

1. Front Desk Management:

   • Greet visitors and clients in a friendly and professional manner.
   • Answer phone calls, emails, and inquiries promptly and courteously.
   • Manage appointment schedules, conference room bookings, and visitor registrations.
   • Maintain a tidy and organized reception area, ensuring it reflects a welcoming atmosphere.

2. Counseling Services:

   • Provide counseling and emotional support to individuals facing personal, social, or psychological challenges.
   • Listen actively and empathetically to clients' concerns, offering non-judgmental guidance and encouragement.
   • Assess clients' needs and develop personalized counseling plans or action steps to address their issues.
   • Offer resources, referrals, and recommendations for additional support services as needed.

3. Confidentiality and Ethics:

   • Maintain strict confidentiality and adhere to ethical standards in handling sensitive information and client interactions.
   • Uphold professional boundaries and respect clients' privacy and autonomy at all times.
   • Follow established protocols and procedures for handling crisis situations or emergencies with sensitivity and discretion.

4. Administrative Support:

   • Assist with administrative tasks such as filing, photocopying, data entry, and maintaining client records.
   • Manage office supplies, inventory, and equipment to ensure smooth operations.
   • Coordinate with other staff members and departments to facilitate communication and workflow efficiency.

5. Client Advocacy:

   • Advocate for clients' rights and interests by providing them with information, resources, and support to empower them in decision-making and problem-solving.
   • Collaborate with community organizations, social services, and healthcare providers to connect clients with additional support networks and resources.

6. Professional Development:

   • Stay informed about counseling best practices, mental health issues, and community resources through ongoing training, workshops, and professional development opportunities.
   • Participate in supervision, peer support, or consultation sessions to enhance counseling skills and effectiveness.

Requirements:

• Bachelor's degree in psychology, counseling, social work, or related field (required).
• Proven experience in receptionist or administrative roles, preferably in a counseling or mental health setting.
• Strong interpersonal and communication skills, with the ability to build rapport and establish trust with diverse individuals.
• Empathy, compassion, and non-judgmental attitude toward clients' experiences and struggles.
• Knowledge of counseling techniques, crisis intervention, and confidentiality protocols.
• Ability to multitask, prioritize responsibilities, and work independently in a fast-paced environment.
• Proficiency in computer applications such as Microsoft Office and electronic health records systems.

Working Conditions:

• Work typically takes place in an office or counseling center environment.
• May require occasional evening or weekend hours to accommodate client appointments or events.
• Some tasks may involve sitting, standing, or speaking for extended periods.
• Adherence to ethical guidelines and professional standards of conduct is essential.