TsSLAueP Waiter/Room Service Jobs in Patna

Waitor

Company : TsSLAueP

Category : Waiter/Room Service

A waiter, also known as a server, plays a crucial role in the hospitality industry, ensuring a positive dining experience for customers. Here is a general job description for a waiter:

Job Title: Waiter/Server

Job Summary: A waiter is responsible for taking and delivering customer orders, ensuring a high level of customer satisfaction, and contributing to the overall success of the restaurant or dining establishment.

Duties and Responsibilities:

1. Customer Service:

   • Greet and seat customers in a friendly and professional manner.
   • Provide menus and answer questions about menu items.
   • Take accurate food and beverage orders from customers.

2. Order Processing:

   • Enter orders into the point-of-sale (POS) system.
   • Communicate special requests or dietary restrictions to the kitchen staff.
   • Coordinate with kitchen and bar staff to ensure timely and accurate delivery of orders.

3. Table Maintenance:

   • Set up and clear tables efficiently.
   • Ensure tables are clean and properly set before seating new customers.
   • Monitor and anticipate customer needs throughout the dining experience.

4. Upselling:

   • Suggest additional items such as appetizers, desserts, or specialty drinks to enhance the customer experience.
   • Provide information about daily specials and promotions.

5. Team Collaboration:

   • Work collaboratively with kitchen and bar staff to maintain a smooth flow of service.
   • Communicate effectively with other team members to ensure a cohesive and efficient work environment.

6. Payment Processing:

   • Present and explain the bill to customers.
   • Process payments accurately and efficiently.
   • Handle cash and provide correct change if necessary.

7. Cleanliness and Hygiene:

   • Maintain a clean and organized work area.
   • Adhere to health and safety standards, including proper food handling and sanitation practices.

8. Customer Feedback:

   • Solicit feedback from customers and address any concerns or issues promptly.
   • Ensure a positive and memorable dining experience for all patrons.

Qualifications:

• Previous experience in a similar role is often preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of menu items, ingredients, and food preparation methods.
• Basic math skills for order processing and bill calculations.